Return Policy

Return & Refund Policy for Bosco Hardware

At Bosco Hardware, customer satisfaction is our top priority. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

Return Eligibility

You may request a return if:

• The product received is damaged, defective, or incorrect.
• The product is unused, uninstalled, and in its original condition.
• The product is returned with all original packaging, accessories, manuals, and invoices.
• The return request is submitted within 7 days of delivery.

Non-Returnable Products

The following items are not eligible for return or refund:

• Products that have been used, installed, or damaged after delivery.
• Products returned without original packaging.
• Customized or special-order products.
• Clearance, sale, or promotional items (unless damaged or defective).
• Products damaged due to improper handling or misuse by the customer.

Damaged, Defective, or Wrong Product

If you receive a damaged, defective, or incorrect item:

1. Contact our customer support team within 48 hours of delivery.
2. Provide your Order ID along with clear photos or videos of the product and packaging.
3. Our team will review the request and provide further instructions.
4. Once approved, a replacement or refund will be processed as applicable.

Return Process

To initiate a return:

1. Contact our customer support team with your order details.
2. Share the reason for the return request.
3. Wait for return approval from our team.
4. Pack the product securely in its original packaging.
5. Ship the item as instructed by our support team.

Returns sent without prior approval may not be accepted.

Refund Policy

Once the returned product is received and inspected:

• Approved refunds will be processed to the original payment method.
• Refunds may take 5–10 business days to reflect, depending on your bank or payment provider.
• If the refund is delayed, please contact your bank before reaching out to our support team.

Replacement Policy

Where possible, Bosco Hardware may offer a replacement instead of a refund for:

• Damaged products
• Defective products
• Incorrect products shipped

Replacement availability depends on stock availability.

Return Shipping Charges

If the Return Is Due to Our Error:

• Wrong product delivered
• Damaged product received
• Manufacturing defect

Bosco Hardware will bear the return shipping cost.

Returns will not be accepted for:

• Ordered by mistake
• No longer required
• Change of mind after delivery
• Incorrect product selection by the customer

Return shipping charges may be the responsibility of the customer and may be deducted from the refund amount where applicable.

Order Cancellation

• Orders can be canceled before dispatch.
• Once an order has been shipped, cancellation requests cannot be guaranteed.
• Shipped orders may be eligible for return according to this policy.

Important Notes

• Refunds and returns are subject to verification and approval.
• Bosco Hardware reserves the right to reject return requests that do not meet the conditions stated in this policy.
• Any fraudulent return requests may be denied.

Need Help?

If you have any questions regarding returns, replacements, or refunds, please contact our customer support team through our Contact Us page.

Bosco Hardware

Committed to providing quality products, reliable service, and customer satisfaction across India.